HVACRedu.net Blog

Workforce Development Online for the HVACR Industry

Enrollment Dates Approaching for HVACR Apprentice Related Online Training

By Patty Leiser and LeeAnn Bonds

Apprentice Announcement

HVACRedu.net’s online HVACR Apprenticeship Related Training is the only ANSI Accredited apprenticeship training program in the country.

This four year program serves as the related training/educational component of registered apprenticeship programs. But many employers find it a valuable way to provide on-the-job training to new employees, even when not used as part of a registered apprenticeship program. By the way, we are happy to offer assistance registering your apprenticeship program with our online training in your state. Please contact Patricia at 888-655-4822 Ext 1123 for help with this.

Excellent Content

Over 150 hours of instruction are included in each year’s scope and sequence.

  • Year 1 covers Safety, Basic Construction Math, Hand and Power Tools, Intro to Applied Science, Energy Sources, Intro to Code, Fuel Piping, Venting, and a soft skills Customer Service course.
  • Year 2 takes the student through Intro to Blue prints, Appliance Installation, Heat Loads, Indoor Air Quality, and two Electrical courses.
  • Year 3 expands to AC and Refrigeration, Air Flow and Duct Sizing, Hydronics, Controls, Sheet Metal, and a more extensive Service course.
  • Year 4 students finish with Testing & Air Balance, Control Strategies, Advanced AC & Heat Pump, Systems Integration, Project Management, an Advanced Service course, and a comprehensive Code Review. More than 610 hours all told, of high quality, convenient online education.

Easy Scheduling

All courses in the program have slated start and end dates on a revolving schedule. Students may enter the program at the beginning of any course. The cohort setting means students interact with others taking the same course at the same time, building relationships in the group and with the instructors as they participate in weekly discussion posts.

Within an individual course enrollment period, students can work at their own pace around their work schedules. The courses are available 24/7. The weekly requirement to take part in discussions keeps students engaged and motivated.

Expert Instructors

All courses are guided by qualified industry experts. Members of the instructor team monitor student progress, answer questions as they arise, moderate the discussions, and guide students to ensure timely progress through and successful completion of their courses.

We are a Registered Apprenticeship Training Provider. Our Apprenticeship program courses align with the US Department of Labor Apprenticeship Guidelines.

If you have a registered apprenticeship program and are interested in connecting with our training, please contact us. If you don’t have an apprenticeship program, but you do have employees who need HVACR training, contact us to explore how our Apprentice Related Online Training can help you reach your company’s training goals.

Patricia Leiser 888-655-4822 Ext 1123

Customers, Bias and Generational Differences

By Steve Coscia

 customer bias word blockMuch of what customers perceive about a company is based on the first impression conveyed by the company’s employees.  The first impression is a culmination of the visual and verbal behaviors your employees transmit.

For example, a bored and disinterested checkout clerk at your local supermarket can transmit a message of, “I really don’t care whether you ever shop here again.”

To take it a step further; what if the teenage checkout clerk’s nose, mouth and tongue piercings are repulsive to the customer who just happens to be a Baby Boomer? Your employees may transmit messages they do not intend to.  But once this happens, it’s too late.  Customers can be biased.

A person’s perception of another person is a highly subjective encounter, because we all see things through different lenses or filters.  What we have learned, experienced, and applied during our lifetime affects how we perceive things.

Digging a little deeper into the topic of first impressions, I believe that where a meeting occurs also impacts a customer’s impressions.  A service event at the local supermarket and an encounter at your home yield two completely different outcomes.

The checkout line at the supermarket is a neutral environment where customers will mostly adhere to socially acceptable behaviors even in the midst of a negative service experience.  At home, however, this same customer may behave quite differently.

Home service companies who perform plumbing, heating and refrigeration services must understand this dynamic and train their employees to maximize a positive first impression.

When serving my service company clients, I often find a minimum of three and sometimes four generations among employees.  The different generations possess varying sets of values, priorities and preferences.  And it is in this type of environment that leadership becomes paramount.

Employees will follow a responsible leader regardless of his or her generational background.  Good leaders naturally attract followers because of their consistent example and positive attitude.

From my perspective, today’s younger workforce must be served and mentored by mature employees who have more depth and experience.  And the mentoring should include soft skills such as proper attire, a neat appearance and a minimum of visible tattoos and body piercings.

We live in an age where Millennial employees (born after 1980) are misunderstood by Baby Boomers and vice versa.  These misunderstandings are merely a result of the subjective lens or filter through which each generation sees things.

Again, this is a bias.

And generational differences can affect how customers are served.  When coworkers don’t cooperate, then service usually spirals downward.

Responsible leadership, cooperation, soft skill mastery and best practice enforcement are what transform service companies from good to world-class.  It’s all about satisfying customers from whom employee paychecks are derived, even though customers can be difficult and biased about the appearance of Millennials.

Customer bias, right or wrong, must be measured and the information used to impact a service company’s demeanor. The best method for beginning an objective dialogue is by asking a simple question: “What is best for the customer?”  The answer to this question must drive a company’s effort towards conveying the best first impression.


Steve Coscia

Steve Coscia helps contractors make more money, boost referrals and increase customer retention. He is the author of the HVAC Customer Service Handbook and a soft skills college curriculum that is taught at more than 120 trade schools worldwide.  To learn more about Steve Coscia go to www.coscia.com or call him at 610-853-9836.



Interest-free, In-house Financing Available to TechLaunch your HVAC Career

You’ve decided to invest in a career that will provide for you and your family throughout your life: HVACR. Smart move. Now to make it happen.

HVACRedu.net is an excellent choice for the training you need (if we do say so

man at computerourselves). Our programs are delivered entirely online, allowing you to keep your current job, work through your chosen program at your own pace and fit your studies around your work schedule. Because you don’t have to sacrifice your current income to learn what you need to know, you have the freedom to begin training for a new career in a way that fits into your life.

Our online HVACR TechLaunch program is reasonably priced (less than you would pay for a semester at a community college). With over 270 hours of instruction, it’s a comprehensive program encompassing heating, ventilation, air conditioning, and refrigeration.  It is specifically structured to provide a well-rounded introduction to the basic skills of HVACR installers and technicians. Depending on how much time you can devote to the training, you could complete it in as little as 17 weeks, or take up to a maximum of approximately 28 months. Your program, your pace.

HVAC tech launching like a rocket

The TechLaunch program includes everything you need: an orientation to online learning, a student handbook, an industry standard required textbook, sixteen extensive online courses, and access to an instructor team available by email, phone, Skype, and online chat. When you finish the program, you’ll be issued a voucher covering the cost of a National HVACR Core Exam, and a voucher for the EPA 608 Refrigeration Handling Exam.  We’ll even help you arrange a place and time for those exams in your area.

dollar signBut it gets better. We now have available a choice of no-interest payment plans that will make the cost of your career education fit into the tightest budget. Though the entire TechLaunch program is priced at only $2295, when you pay a one-time $100 processing fee you can choose to spread out the cost of the program over 6 months, 12 months, or even 18 months. Monthly payments will range from $131 per month up to $400, depending on how many months you choose. You pick whether to pay by scheduled electronic funds transfer, credit card or debit card.

Free Download: for more complete information about HVACR as a career choice, job prospects, and details about our TechLaunch program, download our Career Information Kit.

If you have questions, we want to answer them. Please contact us by phone, email, or chat and we’ll be happy to fill in any gaps that will help you make the best decisions for your career and your life.

Email: techlaunch@hvacredu.net

Phone: 888-655-4822

Chat: Online Support